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Contact Us Privacy Policy Services RadioPro System Components IP Gateway Dispatch Solo Talk Mobile App RadioPro Downloads Documentation Support Radio System Monitoring Find A Dealer Dealer Login FAQs Home About Contact Us Privacy Policy Services RadioPro System Components IP Gateway Dispatch Solo Talk Mobile App RadioPro Downloads Documentation Support Radio System Monitoring Find A Dealer Dealer Login FAQsCTI PRODUCTS, INC. Solutions for better communicationsAbout Show sub menu Privacy Policy Blog Contact Dealer Login Find A Dealer Frequently Asked Questions Main Show sub menu Welcome Radio System Monitoring RadioPro Show sub menu Documentation FAQ RadioPro Downloads Support System Components Show sub menu Dispatch IP Gateway Solo Talk Mobile App Services FAQ Why am I getting a bonk when pressing the PTT button in the subscriber list. (Reasons for Failed Calls) Why am I getting a Duplicate License error in RadioPro Dispatch? RadioPro Dispatch PC Requirements How many people can connect to the mobile app? How many people can talk on the mobile app? Warranty Time Server Search c Expand All C Collapse All RadioPro (4) a Do you have availability for purchase with shipping to Mexico? Category: RadioPro YES! We sell RadioPro in Mexico. Must be a Motorola or Kenwood authorized two-way radio dealer. Requires payment before shipping. Dealer is responsible for all duties and taxes. Please contact us for a quote: 1-513-595-5900 sales@ctiproducts.com a How do I update the OS of a RadioPro IP Gateway? Categories: RadioPro , RadioPro IP Gateway The RadioPro IP Gateway version 8.1.X operates on Windows 10 Enterprise 2019 LTSC with automatic updates disabled. To carry out necessary security maintenance updates, please adhere to the following procedure: Download and run ICU (IP Gateway Configuration Utility) (version 8.1.16+) Connect to the RadioPro IP Gateway. Verify that it is version 8.1.X. Download the latest version of the RadioPro IP Gateway Firmware for Windows 10 . (version 8.1.X) Install the firmware upgrade using instructions on page 15 of the RadioPro IP Gateway Installation Guide . Reconnect to the RadioPro IP Gateway and verify that the Gateway and DNS settings on the Network” Tab will enable communication with Microsoft’s upgrade servers. Continue with these steps until the OS Updates” Tab displays a Status” ofNoUpdatesAvailable ” and Available Updates” shows 0 : (Note: At the time of writing, this process required two iterations in less than 30 minutes) Re-establish your connection with the RadioPro IP Gateway. If the Status” on the OS Updates Tab is SearchingForUpdates ”,Downloading ”, orInstalling ”, wait for a few minutes before reconnecting to the Gateway to check the current status. If the Status” on the OS Updates Tab isUpdatesAvailable ”, click on the Download and Install updates” button. If the Status” on the OS Updates Tab isRebootRequired ”, click on the Restart Gateway” button. Repeat these steps as needed. ICU OS Updates” Tab a Why am I getting a bonk when pressing the PTT button in the subscriber list. Categories: RadioPro , RadioPro Dispatch Reasons for Failed Calls In RadioPro versions 8.3.1+, 9.3.1+ this is how to determine the reason for failed calls: In RadioPro Dispatch, chooseHelp ”-” Logs ”. This should open %programdata%\CTI Products\RadioPro Dispatch\ Open the logs folder. Locate and open the most recent file namedFailedCalls YYYY-MM-DD.txt” with a text editor. Example: 10:08:20.590 AM DEBUG Call Failed: Source=Gateway, Reason=Can't private call when in a group call hangtime 10:15:49.303 AM DEBUG Call Failed: Source=Radio, Reason=Call initiate group call failed: INVALID_TARGET_ADDR [Source=Client] Failure Reasons: Already transmitting Unable to transmit because another client has control of the radio. Not connected to a server Client is not connected to a gateway. [Source=Gateway] Failure Reasons: Server ended call The gateway ended an active transmission unexpectedly. [Source=Radio] Failure Reasons (Motorola): Call initiate group/priv call failed: The Motorola XPR Radio is reporting that an attempted group or private KeyRadio has failed. The failure code will have additional information. No Response from radio The Motorola XPR radio is not correctly responding to key-up requests. Other Failure Reasons: The Motorola speaker microphone may be connected. The RadioPro IP Gateway may not be able to correctly key-up a mobile radio if a microphone is plugged in. The channel may be in use or in hang-time” when keying up. The item in the Subscriber List may be incorrectly defined in ICU: As a Group Call when it should be defined as a Private Call . As a Private Call when it should be a Group Call . The Subscriber List PTT button may have a custom action assigned rather than the Default action. (The default action is to PTT the item selected in the Subscriber List) Please verify thatDefault ” is selected as the PTT Action for the Subscriber List. In RadioPro Dispatch, Put Dispatch in Edit Mode. Options - Dispatch Settings, Choose theSubscriber List ” tree item… Private calls may be disabled in the Motorola XPR5550e radio. Please verify that Private Calls is CHECKED. In the Motorola CPS software, Under Configuration, General, General Settings… a Why am I getting a Duplicate License error in RadioPro Dispatch? Categories: RadioPro , RadioPro Dispatch Gateway Status: Duplicate License detected What Causes the Error The cause of this error is that another RadioPro Dispatch PC is already connecting to this RadioPro IP gateway using the same license key. Multiple Dispatch PCs CAN connect to the same RadioPro IP Gateway, but each RadioPro Dispatch PC is required to have it’s own software license key. With the purchase of each RadioPro Dispatch software license, you were provided with a software license key. This software license key can only be installed on one Windows PC. RadioPro Dispatch Clients RadioPro Dispatch is a multilinking client software, capable of making several simultaneous connections to multiple RadioPro gateways at once. Each PC requires Windows OS to install the Dispatch client but also needs a unique factory supplied software license key to be imported to the PC to customize it for use. See Dispatch Clients in the RadioPro IP Gateway Installation Guide (p.11) Dispatch Software License If your organization has a RadioPro Dispatch software license installed concurrently on multiple PCs you may be using our software in a manner that violates the terms of the software license agreement that you agreed to upon installation. We understand that it can be easy to unintentionally violate software licensing terms, and we are here to work with you to ensure that you can continue to use our software in a way that is both productive and legally compliant. The following is an excerpt taken from the software license that is agreed to when RadioPro Dispatch is installed: Upon payment of the Appropriate License Fees, You may: For RadioPro Dispatch Software: (a) install the Dispatch Software onto Your PC and up to one backup PC, (b) make one copy of the Dispatch Software solely for backup purposes, provided that You reproduce, unaltered, all proprietary notices on or in the copy, (c) run the Dispatch Software on one Dispatcher PC at a time , (d) connect the Dispatch PC to IP Gateway units, up to the number of rightfully licensed Connections as specified in the Dispatch Hardware Protection Device and Software Key. For IP Gateway Software : run the IP Gateway Software on the IP Gateway unit on which it is was installed by CTI; and For ICU Software: (a) install the ICU Software onto one or more of Your PCs, (b) run the ICU Software to configure one or more of Your IP Gateway units manufactured by CTI, For Solo Software: (a) install the Solo Software onto one or more of Your PCs, (b) run the Solo Software on one or more PCs to connect to one of Your IP...